- what commissioning means and how it works within the NHS
- how to work together with people and communities in commissioning processes and decisions
- how to get involved at a personal patient and public voice level
Patient & Public Voice Training
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Welcome!
This site has been designed to support Patient and Public Voice (PPV) partners and NHS England staff working with them. It includes online learning courses covering a range of topics.
The courses have been developed by a team from WSA Community Consultants and Just Ideas based on briefs from NHS England’s Public Particiaption team.
PPV partners and NHS England staff have also been involved in co-designing some of these courses.
These two documents are useful references that can be read alongside all of the courses. Click on a link to open either document in a new tab.
Available courses
- the roles and motivations of PPV partners
- best practice in selecting and supporting PPV partners
- how staff and PPVs can work best together
- the different sorts of information and data that drive the NHS and the appropriate use of that information
- information governance and its role in engagement activities
- how data collection and presentation supports PPV partners and their work
- communicating effectively within your role and especially when communicating at a distance
- getting your message across in face-to-face and online meetings
- using appropriate strategies to persuade and influence others
- understanding Carers and their contribution as expert partners to the NHS
- relevant policy, legislation and Carers rights
- engaging and involving Carers in designing support services
- the nature of social media and how individuals and organisations have used it for effective public engagement
- how social media and social networking can be used to gather information and engage with patients and communities
- using social media in your own role